For physical products: orders placed Monday through Thursday are shipped within 48 hours.

So if you order on Friday or during the weekend, you will receive the product the following Tuesday or Wednesday.

Shipping is free to the Netherlands for orders over €15. For orders below this amount, the shipping cost is €1.95. Shipping to Belgium costs €4.95.

*All of the above applies to physical products; digital products are delivered immediately.

*Have you purchased a ticket for a masterclass or event? You will receive more information in due course.

Are you not happy with a physical item from the store within 14 working days? No problem. Register your return by sending an email to winkel@janvansetten.nl, including your name, invoice number, item, and any reason for the return (helpful for us to know how we can improve, but feel free to skip this).

You can then send your return by mail to the following address:

Attn: Jan van Setten Store
Souverein Offices – 1st Floor, Unit 9
Arnhemseweg 2
3817 CH Amersfoort
The Netherlands

Once we have received your item and processed your return, you will hear from us! After the return has been received, it takes about 3 working days for it to be processed, followed by a few more working days before your refund is issued.

*Digital products and event tickets cannot be returned.

Would you like to see all your orders in one overview? Or download your purchases again? Go to your account if you have created one: www.janvansetten.nl/winkel/my-account. No account? Create one here.

Would you like to order more than 25 copies of an item from the Jan van Setten Store? Please contact us at winkel@janvansetten.nl, and we will provide you with a special offer.

Are you looking for our Privacy Policy? You can find it here.